FAQ’s Kerriman

To purchase a pair of KERRIMAN you will simply have to select one or more of the models that we have available on the web and pay: very easy! If in the process of your purchase you find any type of error or you do not know how to complete a step, write to us at hello@kerriman.com and we will solve the problem in the blink of an eye.

In our central offices in Alicante it is the only point of direct sale. If you have doubts, you can venture into our online catalog and buy your pair directly on this website.

Very easy! You just have to enter the product page or the main page, select the product you want to buy and click on the option «choose your size well» that you will find in the options on the right, or visit our section. Choose Your Size Well

If you want to request an invoice, you must let us know by sending us an email to userexperience@kerriman.com, including your order number so that we can easily locate it and issue the corresponding invoice.

What nonsense is that? Of course! If you need to change your kerriman, you have 14 business days to make the change. We need you to access our Changes section and complete all the information we request. You follow the instructions and as soon as possible we will confirm the change with the final steps to be carried out by you.

If for any strange reason you must cancel your order once the purchase has been made and confirmed, write to us at userexperience@kerriman.com and we will proceed to cancel your order and reimburse you within 5 days.

The costs derived from the return, that is to say the commissions of the financial operators, are borne by the client, that is, they will be deducted in the return.

All shipments within the Spanish Peninsula are completely free. Although the shipment is assumed by us, those shipments that are destined for the Canary Islands, Ceuta, Melilla and countries inside and outside the European Union may be subject to customs payments and transport costs. These taxes vary and are required by local authorities, we cannot know their amount, so they will be your responsibility. Keep in mind that if necessary, you must pay import duties when they are invoiced by the national authorities.

If your Kerrimans are destined for Spain Peninsula, you will receive your Kerrimans between 48 and 72 hours. You have to keep in mind that the transport company does not ship on weekends. If your Kerrimans are destined Balearic Islands: the delivery period will be 3 to 5 days. If your Kerrimans are destined for a EU country: the delivery time will be 5-7 days. If your Kerrimans have like destination a country outside the EU: the delivery time will be 7-14 days.

When purchasing any product at kerriman.com, you will have a period of 14 days from the time we deliver the product to you to return or exchange it without giving any explanation. On the other hand, in addition to the 14 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond manufacturing defects that appear within a period of two years from the delivery of the order. In the case of observing any defect, you must inform us as soon as possible after you observe the anomaly, informing us in an email to userexperience@kerriman.com of the number of your order number and the problem observed. Our warranty will cover manufacturing defects. Therefore, defects or deterioration caused by external factors (accidents, wear, misuse, improper handling of the product), as well as products whose original form has been manipulated, altered or repaired by the customer or by third parties not authorized by us, will be excluded.

The forms of payment that we accept are: Credit or debit card (Visa, MasterCard, American Express), Paypal, Bizum and Bank Transfer. At Kerriman we comply with all security standards regarding the treatment of the information you provide us, so your data will be safe at all times. We do not store any of the data of the debit or credit card that you use to pay for a product. At the time of processing the order, the card data will be transmitted in a totally secure and encrypted way to the payment platforms with which we work, which will be in charge of carrying out the transaction with the bank, complying with the most advanced requirements in terms of security in commercial transactions through the internet.

If you have noticed that you have made a mistake entering your personal data during your purchase, write to us at userexperience@kerriman.com and tell us about it. We will modify them as soon as possible.

Once the order has been placed and payment confirmed, we will send you a confirmation of your purchase by email, in which you will find an order receipt attached. If you can’t find it in your inbox, remember to check your spam or «promotions» box. If you can’t find it, email us at userexperience@kerriman.com so we can provide you with a copy.

The refund is made directly to your Paypal account or to the bank card with which you paid for your purchase, within 7 days after we have received the Merchandise and the product has been checked, that it has not suffered any damage or wear. and is found in its original packaging returned to our warehouse.

The cost of returning the merchandise is borne by the customer and in the event of a return, if the payment system charges a return fee, it will be deducted from the amount you paid.

The feeling is mutual, seriously, we also like you especially, this is no coincidence…